Hi-Tech Printing Co. has been in the Laser Label Business for 20 years. Over those years we have learned a great deal about the manufacture and printing of Laser label sheets and rolls. We would very much like for your laser label experience to be a positive one. For that reason we have listed below a few trouble shooting tips for you if you encounter difficulty running laser labels through your machines. If at all possible, store labels in a temperature and humidity controlled environment. If imaging in a different area, bring labels into imaging area several hours to allow them to climatize prior to running. Open shrink wrap package and fan the sheets before placing in the printer. This will break any static bond and allow the sheets to feed freely. Some recharged toner creates a toner anchorage problem. Each printer is different. If you have problems with jamming or toner anchorage please let us know and we will be glad to see if we can help you solve your problem. You may contact us at sales@htpco.com. Technical Support is free, but is through E-mail ONLY! Someone will get back to you within 24 hours.

Can you send me a price sheet or samples? We would be glad to send you our most current price sheet and samples sheets of our materials in which you are interested. Is there a minimum quantity of sheets I have to purchase? We have a minimum order of a 1000 sheets. What methods of payment do you accept? Cash in advance or credit upon approval. We invoice you when your product ships. Our terms are 1% 10, net 30 days. What is the typical turn time for an order? Our typical turn time is two weeks. If it is a custom job that requires new art or a new die the turn time is typically two weeks from the time the art and/or die is approved by the customer. We can occasionally rush order with a rush charge. How can I place an order? We accept orders via e-mail or fax. How does Hi-Tech ship their orders? Hi-Tech can ship orders many different ways. Please specify on your PO how you would like your order to ship. We can also drop ship orders or ship blind. How do I submit art files? • Please reference our software compatibility list below first. • If you have a lot of text, type it out and convert it all text to curves (outline) and e-mail it to us. • When submitting PDF files make sure all fonts are outlined. • Scan artwork in at 100% and at 300 dpi. *Please do not scan artwork in at 72 dpi. • Specify spot colors as PMS colors ( reflex blue, red 185, pantone yellow, etc.) What if I have a problem with my order? We stand behind everything we produce and guarantee a fast and satisfying solution.

Have an idea or sample artwork (not on a disk). • Let your customer service representative know as much about the label as possible, such as size, layout, material, number of colors, applications, etc. • Send us the best quality sample that you have. • If at all possible send original photos if any appear on the label. Software Compatibility & General Guidelines: • Software Compatibility: Macintosh: The preferred file format is Adobe Illustrator CS3 (.ai or .eps). We also have Quark Xpress 7, InDesign CS3, Freehand, and we accept Hi-Resoliution (Hi-Res) PDF files with fonts converted to outlines. PC: We can accept PC formats from Adobe Illustrator, Quark, InDesign and CorelDraw. Please remember to convert all text to outlines where possible OR send fonts with the job. CD/DVD: Always send a printout with the disk and make sure that there is a pdf proof on the disk. Art: Please include all placed graphics and photos. These should have a minimum resolution of 150 dpi. Include all fonts used in your artwork to avoid any font conflicts or missing fonts issues. When possible convert all text to outlines. • General Guidelines: Software: (Please make sure that if you are using a newer version of any of the programs below that you save you documents down to the version that is listed, e.g. Illustrator CS4 save to Illustrator CS3) Macintosh Adobe Acrobat 8 Adobe Illustrator CS3 Quark Xpress 7 Freehand 10 PhotoShop CS3 InDesign CS3 We accept jobs sent to us by: E-mail: prepress@htpco.com ftp: www.yousendit.com CD/DVD PDF files with fonts converted to outlines Stuffed or Zipped files Please include on disk: All linked files (EPS, tiff, line art, bitmap, recreated artwork, PDF files, fonts). All fonts must be converted to outlines if you are not including them on the disk. If you cannot provide a proof with your job, Hi-Tech will provide you with a pdf proof prior to production for your approval. Any further questions that you may have about how to send files or any other questions, please contact our pre-press department. Line Screening: Flexo 150 D.P.I. Offset 150 D.P.I. Submitting art files: Please reference our software compatibility list first. When submitting PDF files make sure all fonts are outlined and all photos or related artwork placed in the file are embedded. Scan artwork in at 100% and at 300 dpi. *Please do not scan artwork in at 72 dpi. Specify spot colors as PMS colors ( reflex blue, red 185, pantone yellow, etc.) Artwork Fees: Our artwork fees start at $75.00 an hour. Our fees are based upon the required time to complete the job. Ask your customer service representative for an estimate.

If you have any questions and/or comments concerning our products, feel free to contact us by phone at 877-874-5325, by fax at 800-497-1067 or by Email at sales@htpco.com